bertha coombs is live in lexington, massachusetts with more on that. good morning. >> reporter: good morning, simon. we're at compuware. they've been doing an independent end user testing and monitoring of how people are accessing the site, healthcare.gov. it does seem there are differences. the government says it should all be the same because healthcare.gov is the one portal for some 36 states but there are differences depending where you are. this is a map of what you have saw a couple of weeks ago. and tell us what the red means. obviously not good. >> so what you're seeing here is real and user computers that we're using to test the response time of the site. and all the states that are red are indicating an average of greater than 8 seconds response time, which is considered unacceptable to us in our testing. >> this is realtime this morning. it's certainly gotten a lot better, yet we see big disparities. today, if you were in kansas city, kansas where it's green here, your response time is about four seconds. if you're in kansas city, missouri,